Withdrawal Fee: Under normal circumstances, 9kbd does not charge any withdrawal fees. However, the mobile banking service you use (bKash, Nagad, Rocket) may apply their own transaction charges — this is outside 9kbd's control.
Minimum Withdrawal Limit: ৳200 (BDT 200). Withdrawals below this amount will not be processed.
Maximum Withdrawal Limit: Daily and monthly limits depend on your account tier and KYC verification status. Standard accounts have set daily limits, which can be increased at the VIP level.
Processing Time: Most withdrawals are completed within 15 minutes to 24 hours. Larger amounts or cases requiring KYC verification may take a bit longer. Check the current terms and conditions or contact the support team for specific limits.
Minimum Withdrawal Limit: ৳200 (BDT 200). Withdrawals below this amount will not be processed.
Maximum Withdrawal Limit: Daily and monthly limits depend on your account tier and KYC verification status. Standard accounts have set daily limits, which can be increased at the VIP level.
Processing Time: Most withdrawals are completed within 15 minutes to 24 hours. Larger amounts or cases requiring KYC verification may take a bit longer. Check the current terms and conditions or contact the support team for specific limits.
No, per 9kbd's policy, each person may only One Account Only open. This is a strict rule in place to ensure the platform's fairness and integrity.
If someone tries to open multiple accounts using the same mobile number, payment method, or device, the system can detect this automatically. In such cases, all associated accounts may be suspended or permanently closed, and any accumulated balance or bonuses may be forfeited.
If you previously had an account but can no longer access it, please contact the support team instead of registering again – they will help you recover your existing account.
If someone tries to open multiple accounts using the same mobile number, payment method, or device, the system can detect this automatically. In such cases, all associated accounts may be suspended or permanently closed, and any accumulated balance or bonuses may be forfeited.
If you previously had an account but can no longer access it, please contact the support team instead of registering again – they will help you recover your existing account.
After multiple incorrect password attempts, 9kbd temporarily locks your account as a security measure to prevent unauthorized access. Steps to resolve this:
- Wait First: In most cases, the lock is lifted automatically after 15 to 30 minutes.
- Contact us via live chat: The support team can verify your identity via OTP sent to your registered mobile number and unlock your account immediately.
- Password Reset: If you can't remember your password, you can set a new one through support by verifying via OTP and your National ID.
Signing up on 9kbd is quick and straightforward — the whole process takes under 2 minutes. Required information:
- Active Bangladeshi mobile number (in 01XXXXXXXXX format)
- Full Name – Best matched with your payment method
- Password – At least 8 characters
- Referral Code – Provide if available; skip if not
There is no self-service password reset option, but the support team can resolve this quickly. Here are the steps:
- Contact us via Live Chat or Support and let them know you have forgotten your password.
- Identity Verification: An OTP will be sent to your registered mobile number. Share it with support to proceed.
- In some cases You may be asked for your National ID number or other account verification details.
- Once your identity is confirmed Support will issue a temporary password or give you the option to reset it directly.
- Set New Password – At least 8 characters, combining uppercase and lowercase letters with numbers.
9kbd is a licensed online gaming platform operating under the approval of international gaming authorities and in compliance with established regulations. Key trust indicators:
- SSL 256-bit Encryption – Your personal information and transactions are fully secured.
- Transparent Payment Process – Deposit and withdrawal history is accessible from your account.
- Responsible Gaming Policy – Full toolset available, including spending limits and self-exclusion.
- 24/7 Bangla Support – Fast response available for any issue.
- KYC Verification Process – Account ownership and age are verified.
9kbd offers free spins and daily sign-in bonuses to active members from time to time. Here's what you need to know to claim and use them:
How to Claim:
How to Claim:
- Log in to your account and go to the Rewards or Promotions section.
- View the list of active offers – any available free spins or daily sign-in bonuses will appear there.
- Click the "Claim" button to add the bonus to your account.
- Free spins are typically awarded for specific slot games — you can only use them on the eligible game.
- Winnings from free spins cannot be withdrawn directly — a wagering requirement must be met first.
- Validity is typically 48 to 72 hours – unused offers will expire after this period.