Protecting your personal information is something we take very seriously at 9kbd. This privacy policy clearly sets out what data is collected, why it is collected, how long it is kept, and what your rights are. We've aimed to write it in plain, straightforward language rather than complex legal terms.
Sharing your data with 9kbd doesn't mean it can be used for anything and everything. All data is collected and used in strict accordance with our policies. See the key points at a glance below.
All your personal and financial data is protected with SSL/TLS encryption, ensuring maximum security from the moment of transfer through to storage.
9kbd never sells your personal information. No data is shared with advertisers or third parties in a way that reveals your identity.
You can view, correct, or request deletion of your data at any time — through your dashboard or by contacting support.
9kbd only collects the information needed to deliver its services. We never ask for unnecessary or excessive data.
You can opt out of promotional SMS or emails at any time. Simply update your notification preferences in Settings.
9kbd's privacy policy is developed in line with international data protection standards and is reviewed on a regular basis.
When you register and use 9kbd's services, some information is collected automatically and some is provided directly by you. Transparency about what data is collected is a core part of 9kbd's policy.
Information you provide directly: The name, mobile number, and payment details you provide at registration are stored. A copy of your ID document may also be retained for age verification purposes.
Automatically collected data: While using 9kbd, your device information (model, OS), IP address, browser type, pages visited and time spent, and games played are all logged.
9kbd uses your data only for specific, defined purposes. No data is used arbitrarily or beyond what has been disclosed.
Service delivery and operations: Your data is used for account management, payment processing, running gaming services, and providing support. Without it, 9kbd simply cannot function.
Security & Fraud Prevention: Data is analysed to detect suspicious activity, protect accounts, and prevent money laundering. This process serves the interests of both you and 9kbd.
Service Improvement: 9kbd analyses which features are used most and where issues arise — this helps improve the platform over time. No personally identifiable information is revealed in this analysis.
Communication & promotions: Your mobile number may be used to send you offers, updates, or important notifications. You can opt out of marketing communications at any time.
Legal obligations: We may be legally required to disclose certain information in response to valid requests from licensing authorities or law enforcement agencies. In such cases, only the minimum necessary data is provided.
9kbd uses multiple layers of security to protect your data. The system is designed so that even if one layer is compromised, your information remains safe.
Your password is never stored in plaintext — it is kept in hashed form. This means no 9kbd employee can ever see your password. That's why 9kbd will never ask for your password over a call or message.
Financial information is held to the strictest security standards. Payment card details (where applicable) are handled in accordance with PCI-DSS requirements. Server access is restricted, and every entry is logged.
Cookies are used on the 9kbd website and app. These are small text files stored in your browser that help recognise you, remember your login state, and improve the overall experience.
9kbd uses three types of cookies. Essential cookies are required for the platform to function properly and cannot be disabled. Analytics and marketing cookies are optional and can be turned off in Settings.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Session cookies | Remembering login status | Deleted at end of session | Essential |
| Preference Cookies | Saving language and theme settings | 30 Days | Essential |
| Analytics cookies | Page usage statistics | 90 Days | Optional |
| Marketing Cookies | Showing relevant offers | 60 Days | Optional |
You have a number of important rights regarding your data at 9kbd. These aren't just words on a page — they are rights you can actually exercise.
To exercise any of these rights, email our support team. Requests are typically handled within 7 to 30 business days depending on the nature of the request. In cases where legal obligations prevent deletion, we will let you know clearly.
Your data is not stored indefinitely on 9kbd. Each category of data has its own defined retention period.
Your core data and transaction history are retained for as long as your account is active. Even after account closure, certain data must be kept for a defined period in accordance with financial regulatory requirements — typically 5 years.
Marketing and analytics data is kept for a shorter period. Session data is generally deleted within 90 days. Non-critical data from inactive accounts is removed within 2 years.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact 9kbd. All privacy-related requests are handled with the highest priority.
When the Privacy Policy is updated, you will be notified in advance via your registered mobile number or email. For significant changes, your consent may be requested again.
When this policy is updated, the date at the top of the page will change. For significant changes, you will be notified directly.
9kbd believes your data belongs to you. The rights listed below are not just formalities — they are fully actionable, and 9kbd is committed to making sure you can use them.
You can request a full summary of the data 9kbd holds about you. This is typically provided within 7 business days.
If your name or mobile number is incorrect, you can request a correction — either through the dashboard or by contacting support.
After your account is closed, you may request that certain data be deleted. However, full deletion may not always be possible where legal obligations apply.
You can instruct us not to use your data for specific purposes, particularly for marketing.
You can export your gaming history and account data in a portable format.
To stop receiving promotional SMS or notifications, turn them off in Settings — changes take effect immediately.
Your data is never sold
256-bit SSL encryption
Regular security audits
Your rights are always active
Your data is safe with 9kbd. Millions of Bangladeshis trust 9kbd for a reliable gaming experience. Start yours today.